Contact LossVault

Tell us what your team needs to document.

Contact the LossVault team for product questions, account help, report access, technical problems, privacy requests, or security concerns.

Email support@lossvault.com

In-app support

Open the iOS app and go to Settings > Contact Support.

Email

Use the account email when possible so support can identify your workspace.

Security concerns

Use Security Concern in the subject line for suspected unauthorized access.

Before you send

Include enough context to investigate

  • Your LossVault account email and organization name.
  • A short description of the question or problem.
  • The approximate time and any visible error message.
  • A screenshot only when you are authorized to share it.
Keep credentials private

Do not send passwords, payment-card details, API keys, or other secrets.

Self-service guidance

Open the help center