Never send passwords, full payment-card details, API keys, or other security credentials in a support request.
Common help topics
Create and complete a job
- Open Jobs and create a valuation or packout job.
- Enter the claim and insured details that should identify the work.
- Use the iOS app to capture the applicable rooms, boxes, items, and photos.
- Review the inventory, mark the job ready for review, then complete it when the record is final.
Capture packout, salvage, or non-salvage evidence
- Open the job in the LossVault iOS app and choose Continue Capture.
- For packout work, select the room and box before documenting contents.
- For valuation work, select the room and the appropriate salvage classification before capture.
- Add supporting angles from the primary photo when another view is needed for the record.
Generate and share a report
- Finish review and complete the job.
- Confirm processing and payment are complete, then open Reports for that job.
- Choose the report type and PDF or XLSX format.
- Open the finished report to preview, download, email, or create a revocable secure link.
Invite and manage teammates
- Open Team in the web companion.
- Owners and admins can invite an admin, editor, or viewer by email.
- The recipient must accept the invitation using the same email address.
- After joining, an owner can promote the member to owner if needed.
Manage profile and settings
- Use Profile to update your name, company, phone number, and profile photo.
- Use Settings to manage notification preferences.
- Owners and admins can update the workspace name.
- Data export and verified deletion requests are also available in Settings.
Reset a password
- Open the LossVault sign-in screen and select Forgot Password.
- Enter the email address used for your LossVault account.
- Open the secure reset link in the email and choose a new password.
- Return to LossVault and sign in with the new password.
Finish pending photo uploads
- Connect the device to a stable Wi-Fi or cellular connection.
- Open LossVault and keep the app active while pending photos upload.
- Check the job photo library for pending, uploading, or failed status.
- Use the visible retry action if an upload reports a failure.
Request account or workspace deletion
- Open Settings in the LossVault iOS app.
- Choose the applicable account or organization deletion request.
- Submit the request and complete any ownership verification requested by support.
- You may also email support if you cannot access the app.
Report a security concern
- Email support with Security Concern in the subject line.
- Identify the affected account, workspace, report, or approximate time of the event.
- Do not include passwords, payment-card details, API keys, or other credentials.
Billing and report access
LossVault does not collect payment-card information in the iOS app. Billing profiles and payment methods are managed through the LossVault website. Contact support if the app reports that your billing profile or report eligibility needs attention.
Contact support
Email support@lossvault.com, or open the iOS app and go to Settings > Contact Support.
Include the following when it is safe and relevant:
- The email address associated with your LossVault account.
- Your organization or workspace name.
- A short description of the issue and any visible error message.
- The approximate date and time the issue occurred.
- A screenshot that you are authorized to share.
Support requests are reviewed as they are received. Response and resolution times vary based on request type, verification requirements, and issue complexity.
LossVault does not determine insurance coverage, claim eligibility, settlement value, or insurer obligations. Users are responsible for reviewing their content and sharing it only with authorized recipients.